Improving Personal and Organizational Communications

Improving Personal and Organizational Communications

ImprovingPersonal and Organizational Communications

ImprovingPersonal and Organizational Communications

Inthe past few months, I had a face-to-face communication with acolleague in my work place. During the conversation, my colleagueapplied nonverbal communication while speaking to me. It is worthnoting that, nonverbal communication is a communication done bysending and receiving wordless cues. As noted by Andersen (2004),this can be done in form of gestures, facial expression, tone ofvoice and posture as well as eye contact. This form of communicationusually speaks loudest. However, both parties (the sender andreceiver) ought to understand every sign they express in order tocommunicate effectively. From figure 2.2, I can identify nonverbalas a filter that went wrong during the conversation I had with mycolleague.

WhileI was communicating with my colleague, I applied nonverbal cues inorder to know if my colleague was paying attention to me. However,the gesture I used was offensive to my colleague according to him. Itried to explain to him that he got my message wrong, but he insistedthat I offended him intentionally. This was a hard lesion for me,since I used to knew that are nonverbal communication are universal,but this was not the case.

Asa result, I realized that a message delivered in nonverbal form canbe easily misunderstood, especially while communicating to strangers.In order to avoid such mistake in the future, it is crucial to onlycommunicate nonverbal cues that are universal, such as facialexpression or eye contact, which can derived the intended message tothe receiver as well as the sender. If I get an opportunity to have aconversation with my colleague, I will definitely not use anynonverbal cues, which may result to misunderstanding.

References

Andersen,P. (2004). TheComplete Idiot`s Guide to Body Language.Alpha Publishing.