Hospitality Management Occupations

Hospitality Management Occupations

HospitalityManagement Occupations

Ahospitality management degree offers students diverse professionalopportunities to practice their skills in many occupations in thehospitality Industry. Among the destinations for hospitalitygraduates build careers include hotels, restaurants, cruise ships,destination marketing organizations, event and corporate functionsand convention centers (Meyer 105). However, to succeed in any ofthese options, it is essential to gain some experience in each of thespecific section of the hospitality industry. To explore how theseoptions favor me as a student in hospitality management, I willreview two of the occupations I am interested after my graduation. Iwill explore the hotel manager and event planner occupations. Thepreferred occupations are the hotel management and Event Planningsections of the hospitality industry.

TheHotel Management Occupation

Thefocal study in this review is the profession of the Certified HotelManager. Essentially, these managers see to it that the overalloperations of the facility are managed in an efficient manner. Theystart off by ensuring that the management of the personnel iseffective in that, right people that own specific skills andknowledge are aligned to the right job descriptions for optimum andefficient service delivery (Hotel management 1). They also ensurethat maximum customer satisfactory services are delivered and try toexplore better and more appealing customer attraction services to thefacility.

Administrativeduties are keenly examined to ensure that decisions that are made ongoals are responsible and that are in line with the facility’smission and vision. The manager sees to it that implementations areofficiated in the manner that is acceptable to the facility. Finally,it is important that there is transparency in financial records toensure that the finance is responsibly appropriated for the settargets and there exist a budget that meets all departmentrequirements and ensures the facility is profitable (Hotel Management1).

Skillsand Abilities involved

Itis very important for the Hotel to posses some specific traits to runthe day to day activities in the facility. The most important skillrequired for this job is excellent customer care services. It isessential for the manager to know how to offer customer solutions andhandle simple and sometimes complex customer solutions. It isrequired that hotel manager knows how to mitigate emergencysituations of the customers through quick and effective response(Meyer 12).

Animportant skill of handling public relation issues is of the essence.This is mainly by devising excellent marketing strategies that createbrand recognition in the market, because it is a service industrythat deals directly with the customers. It is also important for theaspiring manager to possess some industry experience. This can bethrough internships that are organized by the institutions and theindustry to impact practical skills to students (Hotel management 1).These valuable skills give students an idea of job expectations tostudents and make it easier for them to fit in employment easily.

Theproblem solving skills are also a major tool that is extremelyimportant for hotel/restaurant managers. They should be able toaddress personnel problems. In this context, interpersonal skills arean added advantage. The manager should be a top player in promotingteam work. Team work is a prerequisite in attaining any company ororganization’s goals (Hotel Management). Other than that, themanager should demonstrate a high level of leadership skills that arean overall advantage of ensuring that the facility runs itsoperations in a normal, efficient manner.


Theworking conditions of a hotel or restaurant manager are hectic. Thiskind of job entails long working hours and flexibility in time (Hotelmanagement). This service industry, mostly operates both day andnights and for this reason, there are no regular working hours forhotel managers. He/she must ensure that there is optimumprofessionalism of the staff, especially the ones that deal directlywith the clients. In particular, the front desk that directly dealswith customer service on various duties such welcoming the clients,ensuring payments are done, and giving directions to customer servicestaff. For this reason, the hotel manager is tasked to oversee thatthere are smooth business operations in that area.

Inmatters of accountability, the manager is tasked to ensure that thatthe budget is implemented in a transparent and balanced manner. Allbusiness operations are supposed to sail through in an efficientmanner and while the facility is open 24hours, it is important thatall ventures of the facility are profitable. There must be skills increating a budget on sales and marketing, whose main aim is toattract more clients and sell the Hotel brand using availableresources in an efficient way.

Timeis of the essence for the hotel manager. While juggling all othertasks involving clients and the staff, the manager might be forced tosuccumb to pressure. In this regard, it is important that the manageris level headed and demonstrates high level patience (Hotelmanagement). Interpersonal skills are eminent in dealing with clientscomplains that may be sometimes petty or extreme. In the light ofthis event, it is essential that the hotel manager is diplomatic inhandling matters skillfully to avoiding losses as well as ensuringthere is high level customer retention.

Whenthe economy is in a boom stage, there is a lot of businesses andfamilies travelling all around the globe. During this period, hotelsthat have higher amenities are flooded with work and it is thereforesufficient to say the stress levels at this time are high. Hotelsoperate 24 hours a day and for the staffers with no specifiedholidays or weekends (Meyer 19). It is however important to note thatat this particular time, there is increased job opportunities forhotel managers. Unfortunately, most are torn between running topursuing their career interests and their loyalty to their work.

Educationand Training

Generally,there is variance in educational requirements that are based upon twomain factors in this industry the size of the establishment and thetype of establishment (Hotel management). A student with a Bachelorsdegree in Hotel management essentially starts at the entry levelpositions before she/he advances to higher levels such as lodgingmanager or food service manager.

Onemost important qualification in the hotel industry is establishedexperience. For smaller fast foods, hotels, a high school diplomawith sufficient experience is enough as the requirement. For mediumsized companies that are growing entry levels are usually associatedegrees in hospitality or certificate with proof of experience. Itis, however a required that a business related degree withconcentrations in management trainee programs for establishingfacilities that have more amenities.

Largerchains with a lot of amenities most notably the five star hotelsrequire a higher education level like the masters programs in hotelmanagement (Hotel Management). In this regard, it is important tonote that there is a more need for industry experience to increasechances of getting entry positions in the hotel industry. Theeducational requirements demand, an increase in the size of theestablishment. The higher the size, or more amenities anestablishment has, the higher the demand for different levels ofeducation.

Professionalor union Organizations

Thereexist professional and union based organizations that are crucial inthe Hotel Industries all over the United States. These organizationsare important to the professionals working in this particularindustry as they address important issues of its members. Importantinformation is derived from these organizations, like the markettrends, industry news and most importantly offering aspiring internstudents with information on any available jobs through these bodies(Purdue University 1). They are mostly international, national andstate organizations. According to Purdue University (1), thefollowing are some of the professional organizations:

  • The American Hotel and Motel Association.

  • American Hotel and Lodgings Association.

  • Hotel and Catering International Management Association.

  • Hospitality Financial and Technology Professional.

  • International Hotels Association.

Currentand Projected Salaries

TheBureau of Labor Statistics reported that hotel managers earned amedian salary of $44,964 in 2014 with a projected annual growth rateof 2% (Bureau of Labor Statistics 1). This means that it is very slowgrowth is projected in the coming years.

TheEvent Planner Occupation

Eventplanning is simply taking charge of an event and ensuring that alldetails to that particular event are taken into consideration.Anytime people meet for conferences, celebration of an occasions orany kind of meetings, there is an extensive, detailed planning thatis essentially vital, days before the actual event take place. Inother words, the work of an event planner is to create, organize,direct and plan all the relevant elements that are important inmaking a particular event successful (Sharma10).

Thiswork entails in-depth and thorough detail check in ensuring that theoverall vision of the intended event is attained. To achieve this,the event planner has to have great interpersonal traits that involveinteracting and associating with other stakeholders in achieving theset goals. It is important to note that team work in this kind of jobis of great importance (Tassiopoulos and Greg 28). And in the lightof this, the event planner has to be a great team player in directingand guiding other team players to achieve the set goals. Moreimportantly, the team player must possess leadership qualities indemonstrating tolerance in the event of delay and ensure that allactivities are well coordinated in a manner that will lead to asuccessful outcome.

Skillsand abilities required

Themost important skill that can make an event planner stand out is theability to be creative. Event services stand out when clients canidentify with unique services that are pleasant and memorable(Tassiopoulos and Greg 55).It is therefore important for event organizers to gauge their clientexpectations to avoid overdoing or under-doing specific details.Higher creativity ensures that one remains relevant and builds aunique brand in this competitive industry. One can enhance creativitythrough engaging with other event planners around the globe as wellas experimenting new and exciting ideas that might attract moreclients

Anotherimportant skill that is essential for an event planner is anorganization (Sharma32).He or she must be organized to ensure that planning is realistic andthat time factors, reliability and delivery are achieved at alllevels. Every small detail remains very relevant and important to becarefully reviewed. For this reason, it is important for the eventplanner to source for services that will address to specificfunctions in an efficient and reliable manner. Event planninginvolves working with a lot of people in different fields at the sametime (Meyer 26). Hence, knowing closely the people that he or she isworking with is very important for the allocation of right duties tothe right people. Therefore, it is crucial for the event planner tobe able to swiftly multi-task many activities at the same time andachieve positive results in all of them.

Nonetheless,there exist negative probabilities of experiencing unexpected orunpleasant results at some points. Therefore, the event planner beingthe lead team player and demonstrating high level leadership skills,must know how to work under pressure and meet deadlines withoutnecessarily being unfair or harsh to the other stakeholders(Tassiopoulos and Greg 90). Great interpersonal skills are importantpossessions in dealing with different people with differenttemperaments especially when deadlines are nearing. The event planneris expected to have a controlled temper that will ensure thatefficient and sound decisions are made.

Finally,excellent communication skills, both verbal and written are a majorasset the work of event planning. It helps in negotiating fair dealsfrom vendors as well as being assertive with the company prices tothe clients, ensuring that the customers bring profit to the companyand that the estimated budget is balanced.

Theworking Conditions

Eventplanning requires one to have an office to do most paperwork,negotiate deals, make important phone calls and keep important workrelated records. This is an environment where planning and meetingwith the clients as well as vendors, is conducted (Meyer 26).Nonetheless, it is important to note that an event planner is alwayson the move. There has to be time flexibility to attend to importantmeetings. At the actual event, the planner attends to every detail inthe progress.

Theworking conditions and stress levels of an event planner vary withthe amount workloads and the deadline date to the expected events. Inthe early stages of planning, the event planner is usually stationedin the office making phone calls, booking flights, or making dealswith vendors. In an example of an international planner, she/he ismostly forced to make numerous trips to ensure that the logistics arein place. Examples is the seating arrangements, the flowerilyarrangements, color theme is in place and the audio visual equipmentsare properly working (Sharma102).

Theworking condition of an event planner is not usually a pleasant andeasy one, sometimes one is forced to stay long hours or even workingtill weekends to beat the deadlines. Delays and unreliable sourcescan cause panic and it is therefore very important for one to remaincalm and collected with the main vision, the objective in mind as aguiding tool in this entrepreneurship venture.

Educationand Training

Thereis no basic educational requirement for entry to be an event planner.It is important for one to have a basic hospitality, communications,or public relation degrees. Most established event planners rarelyhave hospitality degrees, one with a business related degree couldeasily enter into the world of event planning through acquiring acertificate of event planning and management. It is, however anessential requirement that one holds a set of skills that is relevantto the fields of event planning (Sharma9).

Mosthospitality degree programs have strong concentrations in the fieldsof event planning and even go deeper in complementing courses such asrisk management, event co-ordination, professional ethics, costcontrol strategies and others, even specialize further in specificevents such as weddings, sports, professional events or entertainmentevents (Sharma70).

Experienceis one key element this field event planning. It requires one to beinnovative and be attentive to technological advancements and newcultures that require new services. It is therefore a continuouslearning process that requires one to have a keen eye to newinnovative skills that have a competitive advantage in the market.

Professionaland union Organizations

Themain reason for the existence of the professional union organizationin this particular field is networking. Event planning is a growingservice industry that has global networks. Big corporateorganizations when marketing their goods and services through expos,source, event planning services from established global platforms.There are professional and union based organizations that help inregulating this growing professional body. Other than that, there aretremendous benefits that its members are exposed to. Theseassociations offer a valuable platform where its members interact andas a result, there is networking an important tool in any business.They also come together in sharing risks through having a commoninsurance policy and also enjoy legal representation through a commonlegal advisory body (Purdue University 1). According to PurdueUniversity (1), these are some of the organizations are

  • Event Planners Association.

  • International Festival and Event Professionals worldwide.

  • Restaurant and Catering Services – State Based

Currentand future salary projections

TheBureau of Labor Statistics released a positive report in the field ofevent planning. The mean annual average salary of an event plannerwas reported to be $49,830 and there was a projected growth inemployment of 44% by 2020 (Bureau and Labor Statistics 1). Thisindication justifies stating that event planning is a lucrativechoice of venture in the Hospitality Industry.


Inthe above review of the kind of occupation that rightly places me asa perfect candidate is Event planning. It is a lucrative professionwith a limitless personal growth because of having a market demandthat is growing. One particular aspect that inspires me to chooseevent planning is because of its mobility nature as it involves a lotof travelling as its’ demand has grown to be globally demanding andcompetitive. I choose event planning because of the immense skillsthat I own. I have great interpersonal skills, I am organized, can domultitasking and I love working under pressure. These skills rightlyplace me in the lucrative world of event planning.

Onthe other hand, with the statistics given by the Bureau LaborStatistics on the projected growth in hotel management venture, it isdiscouraging to find that there is stunted growth in that field. Inaddition, the fact that there is a compromise in the individualcareer goals when at the peak of business is a rather dishearteningfact for any ambitious person. Although one is generally inclined toremain loyal and focused on the operations of the business entity, itis important to be able to explore better options and opportunitiesto seek personal career growth.


HotelManagement ‘Hotelmanagements jobs’ Tourism and Hospitality, 2014,Web, Accessed, 20 September 2015&lt

Meyer,Danny. Settingthe table: The transforming power of hospitality in business.New York. Harper, 2006, Print.

PurdueUniversity, ProfessionalAssociations &amp Organizations, Web,Accessed, 17 September2015&lt

Sharma,Diwarkar. EventPlanning and Management. NewDelhi: Deep &amp Deep Publications, 2005, Print

Tassiopoulos,Dimitri and Damster,Greg.Event Planning Management.Cape Town: Juta Academic, 2000, Print.

UnitedStates Department of Labor ‘Bureauof labor statistics’United States Department of labor 2014. Web, Accessed, 17 September2015 &lt