Emotional Intelligence

Emotional Intelligence

EMOTIONAL INTELLIGENCE 4

EmotionalIntelligence

EmotionalIntelligence

Emotionalintelligence is a valuable tool that can help in examining both themanagement performance potential and managerial success. Emotionsinfluence the social perception and behavior independently, althoughthe two are influential features in any learning process. It isthrough this understanding that human resource (HR) specialists havetried to examine the link between emotional intelligence andassessments within the various units of an organization. Through EIassessment, the management team can generate information that canhelp in checking various organizational processes within anorganization. The assessment can be to determine the effectiveness oftheir new strategies and the outcomes arising from the organizationalchanges (Hammerly,Harmon, Schwaitzberg, Keen, &amp Molnar, 2014).The assessment can help in determining the ideas with the highestpotential of success capability. The assessment of involves thevalidation of the results through self and organizational assessment.In nursing, emotional intelligence (EI) has great relationship withthe patient-centred outcomes (Akerjordet&amp Severinsson, 2010). EI skills are instrumental in the creationof an empowered working environment that influences the realizationof positive clinical outcomes.

Accordingto Hammerly,et al (2014), there have been increased changes on how the healthcareinstitutions regard the clinicians’ behaviors. The findings fromthe study indicate the importance of behavior and emotionalintelligence in enhancing the clinical outcomes. As such, the authorshighlight the need to look beyond the technical and cognitivecompetencies of an individual in enhancing the organizationaloutcomes. The authors recommended the use of 360-degreefeedback to help in enhancing the skills of the physicians. Theimportance of emotional intelligence in leadership, clinicaloutcomes, and teamwork cannot be underestimated. EI has helpedhealthcare institutions to adopt a team-based delivery model. Themodel has enabled institutions to meet the changing demands and needsin the contemporary clinical practice. EI is a significant apparatusin examining issues such as performance and managerial success.Ideally, EI uses the cognition perspective to help in generating anelaborate reply. When the employees are emotionally drained, forinstance, their performance and morale is likely to reducedrastically. Further, checking the facial and other bodilyexpressions can help in assessing the motivation levels among theemployees (Akerjordet&amp Severinsson, 2010).Skinner&amp Spurgeon (2005) observe that the leadership behavior plays asignificant role in enhancing effectiveness and followership withinan organization. EI is highly linked to the transformationalleadership style that inspires and motivates the followers towardspositive performance. It is necessary to have a motivated clinicalstaff to minimize turnover experienced in the industry. Positiveworking environment and job satisfaction can only be gained if thenursing leaders motivate and inspire their followers (Akerjordet &ampSeverinsson, 2010).

Inconclusion, EI has instinctive that helps in generating informationwhile making predictions for likely events. Emotions are perceived,understood and regulated depending on the situations. While there aredoubts and criticisms about the measurement used to check to quantifyemotional intelligence, its significance in enhancing nursingleadership and organizational outcomes is evident in the studiesdiscussed above. EI can help in introducing new ways of thinkinggeared towards addressing the perennial challenges affecting theclinical practice. Alone, the traditional thinking and technicalcompetencies cannot effectively address the clinical challenges hencethe need to look for innovative ideas. EI is a significant apparatusthat can be elaborately used in enhancing organizational processes.

References

Akerjordet,K., &amp Severinsson, E. (2010). The state of the science ofemotional intelligence related to nursing leadership: an integrativereview. Journalof Nursing Management,18(4), 363–382.

Hammerly,M. E., Harmon, L., Schwaitzberg, S. D., Keen, R. C., &amp Molnar, B.J. (2014). Good to great: Using 360-degree feedback to improvephysician emotional Intelligence/Practitioner Application. Journalof Healthcare Management, 59(5),354-366

Skinner,C., &amp Spurgeon, P. (2005). Valuing empathy and emotionalintelligence in health leadership: A study of empathy, leadershipbehavior and outcome effectiveness. HealthServices Management Research, 18(1),1-12.


Emotional Intelligence

Emotional Intelligence

EMOTIONAL INTELLIGENCE 5

EmotionalIntelligence

Student’sname:

EmotionalIntelligence

Everydecision made by person involves emotions. Emotions also play a keyrole in human interactions and promote the quality of life of aperson. Therefore, it is critical to be aware of these emotions andunderstand how they influence someone’s life to promote a highquality life and avoid emotional conflicts (Scuderi,n.d.).This essay discusses emotional intelligence, its dimensions, and itsimportance in life. It also provides examples of emotionalintelligence and personal experiences in taking a test to helpunderstand emotions. Finally, it explains some of the ways that canused to enhance and ensure optimum emotional intelligence.

Emotionalintelligence refers one’s ability to be aware of, control, handle,manage and express emotions in interpersonal relationships (Andrews,2004).It involves three basic skills, which are emotional awareness,emotional application, and management of emotions. Emotionalawareness refers to how accurately a person identifies his/heremotions and those of others. Emotional application entailsharnessing emotions and applying them in decision-making and problemsolving. Emotional management is the ability of a person to regulatehis/her emotions.

Emotionalintelligence has the following dimensions self-awareness,self-management, social awareness, relationship management, andsocial awareness. Self-awareness refers to one’s ability toidentify and perceive emotions accurately. It involves being aware ofany physiological changes arising from arousal of emotions, andnonverbal clues such as facial expressions. It also involvesidentifying the type and intensity of the emotion as well as triggerof that specific emotion. Finally, self-awareness involves theawareness of behaviors that bring about certain emotions or suggesttheir existence. Self-management is the ability of a person toregulate his/her emotions. It involves developing appropriateresponses to circumstances and certain emotions while considering theintensity of the emotion and appropriate behavior. It includesresponses to the emotions and behaviors of other people (Georgiana,2014).

Socialawareness is identifying and understanding the emotions of otherpeople. It entails using signals from other people to identify theiremotions and their meaning. Such signals include body language,verbal and nonverbal cues, and unintentional behaviors. Socialawareness is not always accurate since the emotions a personidentifies in others may carry a wide variety of meaning (Scuderi,n.d.). Hence, a person must consider all factors before drawingconclusions. Finally, relationship management is knowing how tohandle emotions and emotional reactions from other people. It refersto empathy and sensitivity in responding to the needs of othersleading to a mutually satisfying solution.

Examplesof emotional intelligence include the use of humor in a controlledway such that it is not too much to become irritating and not toolittle to be boring. Accepting loss and defeat when it is inevitable,empathizing rather than sympathizing with someone, and acting insteadof reacting to situations are all examples of emotional intelligence.Finally, having self-control in dealing with situations alsodemonstrate emotional intelligence.

Thetest brought forward some of the negative ways I handle emotions. Italso promoted self-reflection from an honest perspective helping toidentify my strengths and weaknesses in dealing with emotions. Thetest results were as follows: Self-awareness 6, self-management 8,social awareness 6 and relationship management 5. This means that Ihave a weakness in relationship management. Avoiding interruptingothers when talking about uncomfortable topics is one way ofenhancing emotional intelligence especially when dealing withrelationship management. Not judging people before carefulconsiderations, seeking help in case emotions are confusing, andscrutinizing one’s feelings in different scenarios are also ways toenhance emotional intelligence.

Inconclusion, emotional intelligence is import in the life of a personas it leads to good interpersonal relationships. It motivates peopleto work with as a team to realize certain goals and promotes betterconflict resolution mechanisms. It also promotes better health due toreduced stress levels, anxiety and depression. Therefore, peopleshould invest in enhancing their emotional intelligence for a highquality life.

References

Andrews,L. (2004). Emotionalintelligence.New York: F. Watts.

Dann,J. (2008). Emotionalintelligence.London: Hodder Education.

Georgiana,D. (2014). FourDimensions Of – Dr. Georgiana.EmotionSkills.Retrieved 12 September 2015, fromhttp://www.emotionskills.com/four-dimensions-of-emotional-intelligence/

Scuderi,R. EmotionalIntelligence — Why is it Important?.Lifehack.org.Retrieved 12 September 2015, fromhttp://www.lifehack.org/articles/communication/emotional-intelligence-why-important.html