Conflict Management

Conflict Management



Roleof reputation,trust, and fairness

Reputationis an important aspect that should be considered in everynegotiation. In the case of Nikki and Michelle, reputation is shouldbe built by both parties so that the company can be trusted from theinside and outside. A good reputation enables the parties to besupported by relevant stakeholders in various aspects of theorganization. It creates a good public image and encourages a goodworking relationship between employees and the managers, and thecompany and outside stakeholders (Eunson,2007). Trust is also essential in enhancing a good relationship betweenvarious stakeholders in the organization. It also enables members ofthe organization to carry out their responsibilities successfullywith the right attitude to improve performance (Eunson,2007).If Michelle and Nikki agree on the issue of working shifts, a feelingof trust will be developed and Nikki can delegate duties to Michelleand trust her completely to perform her duties. Michelle will then beable to perform the duties positively with a good work engagement.Fairness is also important in this situation. If Michelle believesthat her shift was determined in her fair way, she will agree withthe decision and be willing to reschedule her personal activities tomeet the new changes.

Planto Rebuild the Relationship

Torebuild their relationship, Michelle and Nikki should follow a fewsteps. First, they should put all the agreements in writing so thatnone of them can break them. Secondly, they should meet with otheremployees and inform them about the agreement to enhance transparency(Eunson,2007).Michelle should tell other employees that she was emotional when shetalked badly about her supervisor, and try to restore the reputationof Nikki. Lastly, both parties should meet daily to monitor andreview relationship.


Eunson,B. (2007). Conflictmanagement.Milton, Australia: John Wiley &amp Sons.